Mail settings

The home page/settings

To find the mail settings within the admin panel:

1. In the Admin Panel, hover over settings.

2. Select 'General settings'.

3. Click on 'Mail' from the left-hand menu.

Manage your mail settings

Manage mail settings by adjusting the following settings:

Title	Explanation
Enable to send confirmation e-mail after first login	Decide whether users receive a confirmation e-mail once they've logged in to the app for the first time.
Date and time after which e-mail will not be send	Set a final date and time for any of the e-mails to be send.
Reply address	The e-mail address users can reply to.
Email header image	Banner at the top of the e-mail (when not using the action button). 400x133px.
Enable to show the app icon at the top of the e-mail	Show the organisation logo atop of the e-mail.
Enable to show the store apple and play store icons in the e-mail footer	Shows the buttons which redirect to the store to download the app by default. Disable when not using the app.
Send an e-mail instead of a push notification	The setting can be setup to send users an email instead of a push notification.
Send an e-mail of a push message if user is offline on virtual event platform	Enable both the settings ''Send an e-mail instead of a push notification'' and ''Send an e-mail of a push message if user is offline on virtual event platform'' to send users an email instead of a push notification when they are currently offline from the virtual event platform.

Custom SMTP

Use your own SMTP server to prevent e-mails from ending up in spam, as when they are send out by our default server.

Enable the use of the custom SMTP service setting to display the followings settings:

Title	Explanation
SMTP Host	The mail server. Contact your ICT-department in case you need more information.
SMTP Username	The address from which the mails will be send.
SMTP Password	The password of the SMTP Username address.
SMTP Port	The port of the host. Contact your ICT-department in case you need more information.
SMTP Protocol	The security protocol. Contact your ICT-department in case you need more information.
DKIM private key	Email authentication method. Contact your ICT-department in case you need more information.

Some situations occur where the mail servers do not respond; because of a rate limit or simply because the credentials changed over time. When this happens:

1. You will receive an email notifying you about the mistake.

2. The system will revert to the default mail server to make sure emailing can continue.

In case the organising team need to whitelist IP addresses as the emails being sent out go to spam. The IP addresses of our email delivery service (SendGrid) are:

149.72.198.57

149.72.177.220

168.245.37.217