# Feedback survey (App)

## How to set it up

To create a new survey, complete the following steps:

1. From the Admin Panel, hover over 'Insights' and click on Surveys.
2. Click on ![](https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2F3G0HKAs3Acy9WQhc05vC%2Fimage.png?alt=media\&token=bf86ce7e-e894-4933-8963-f94265b91bd3)
3. Fill in the title of your feedback survey.
4. Fill in when you want the push notification to be sent to fill in the feedback form.
5. Add new questions to your feedback form, by clicking <img src="https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2FWrN3j2heYIfpOc9qR7RE%2Fimage.png?alt=media&#x26;token=7160babe-c55e-4272-b6a0-2ec303981b1c" alt="" data-size="line"> on the right-hand side of the form.

### In the drop-down menu

{% hint style="info" %}
The NPS score is always in the feedback survey by default. This score helps to measure the overall satisfaction of your attendees.&#x20;
{% endhint %}

<figure><img src="https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2Frt0VahoJ9Hls4FOf5Fza%2Fimage.png?alt=media&#x26;token=d1a31d80-c9dc-498e-9ec9-234f5a7300ab" alt=""><figcaption></figcaption></figure>

When adding a new field to your feedback form, you have several options to add. Read what they entail, below.

| Field                  | Description                                                                                                                                                                                                                                            |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Heading                | This creates a section header for the form.                                                                                                                                                                                                            |
| Text                   | Here you can add a description to the form.                                                                                                                                                                                                            |
| Short answers          | This option allows users to leave an answer in their own words.                                                                                                                                                                                        |
| Drop-down              | This option allows users to choose an option from a drop-down list. Type the question and click 'Add option' to provide more options to choose from.                                                                                                   |
| Multi Checkbox         | This option allows users to choose an option from a checkbox. Type the question and click 'Add option' to provide more options to choose from.                                                                                                         |
| Custom Talks Ratings   | This option in the form enables users to provide a star rating for selected talks. Only the talks designated by you will be available for users to rate.                                                                                               |
| Attended Talks Ratings | This option in the survey displays the sessions that were actually attended by the individual completing it. If a program item is included in their personal schedule but was not attended, the feedback form for that specific item will not be shown |

#### Send the feedback form via e-mail

1. Go to Insights > Surveys&#x20;
2. Click on the mail icon.
3. Edit the e-mail template to your liking.&#x20;
4. Scroll down and press 'Next'.
5. Fill in the tags to whom you want to send the e-mail and receiver state and press 'Next'.
6. A preview of the e-mail will be shown, scroll down and press 'Send'.

More information on how to edit and send e-mails can be found in [this article.](https://knowledge-base.letsgetdigital.com/the-admin-panel/communication/mails)&#x20;

#### Add the feedback form as a navigation item to your app

You can add the form as a navigation item by following the steps listed on [this page](https://knowledge-base.letsgetdigital.com/the-admin-panel/virtual-platform/virtual-platform/session-feedback-vp/feedback-survey-form).