Feedback survey (App)
Read this article to create and integrate a customised survey for your event without the need for another external tool.
How to set it up
To create a new survey, complete the following steps:
From the Admin Panel, hover over 'Communication' and click on 'Feedback'.
Select from the feedback options 'Feedback Survey'.
Fill in the title of your feedback survey.
Fill in when you want the push notification to be sent to fill in the feedback form.
In the drop-down menu
The NPS score is always in the feedback survey by default. This score helps to measure the overall satisfaction of your attendees.
When adding a new field to your feedback form, you have several options to add. Read what they entail, below.
| Field | Description |
|---|---|
Heading | This creates a section header for the form. |
Text | Here you can add a description to the form. |
Short answers | This option allows users to leave an answer in their own words. |
Drop-down | This option allows users to choose an option from a drop-down list. Type the question and click 'Add option' to provide more options to choose from. |
Checkbox | This option allows users to choose an option from a checkbox. Type the question and click 'Add option' to provide more options to choose from. |
Ratings | This option allows users to give a star rating in the form. Choose the data type: Ask users for ratings based on if they attended a session or not. |
Send the feedback form via e-mail
Go to Communication > Feedback and select 'Feedback Survey'.
Edit the e-mail template to your liking.
Scroll down and press 'Next'.
Fill in the tags to whom you want to send the e-mail and receiver state and press 'Next'.
A preview of the e-mail will be shown, scroll down and press 'Send'.
More information on how to edit and send e-mails can be found in this article.
Add the feedback form as a navigation item to your app
You can add the form as a navigation item by following the steps listed on this page.
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