Customise feedback (App)

The questions for the feedback you want for your event are customisable. This article explains how to set this up, along with explanations on the settings and the results once the event concludes.

The home page

To find the session feedback feature within the admin panel, hover over the 'Communication' tab, click 'Feedback' and then select 'Customise'.

Managing your feedback requests

Creating a feedback request

1. Open the home page.

2. Click on 'New feedback request'.

3. Complete the fields as they are described.

4. Click on 'Add feedback request'.

Editing/deleting feedback requests

Each feedback request has two icons to its right:

​ - Edit icon: Click here to make adjustments similar to when creating a feedback request. - Delete icon: Click here to remove the feedback request altogether.

Warning: Feedback requests cannot be edited or deleted once sent to users.

Settings

Additional settings for feedback within the admin panel can be found here.

Additional functions/options

Session feedback

You can also receive and customise feedback you receive on individual sessions as well as general feedback. Read more on session feedback here.

The results

The results for general and session feedback requests are found in one place. Read more on the results here.

Your own survey

If you have your extensive survey with detailed questions you want to ask your users, we can incorporate this into the app.

To do this, your survey needs to be somewhere that can be accessed via a URL link. Then create a new navigation menu item to the survey's URL and users will be taken from the app to the survey.

Read more on creating a navigation menu item here.

The result