# Push notifications (Virtual event)

{% hint style="info" %}
Available for: online events; packages: core, advanced and extensive
{% endhint %}

## Manual adjustments in the admin panel

[This ](https://knowledge-base.letsgetdigital.com/the-admin-panel/communication/application/push-notifications)article explains how to set up and edit push notifications in the admin panel.

## Notifying offline users

In the admin panel click on 'Settings' and select 'General settings'.

![](https://772941315-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5LNCGpK5lyymcFZU4V%2F-McNvM8bwarLGj8BTpB1%2F-McNwsOeJp6e7W4P9IF9%2F2021-06-15_12-58-39.gif?alt=media\&token=639c4593-5fa5-4c73-b305-6c31a1bda574)

 Click on 'Mail' from the left-hand menu.

<div align="left"><img src="https://772941315-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5LNCGpK5lyymcFZU4V%2F-McNvM8bwarLGj8BTpB1%2F-McNxDpa6H5ct9XIDtWk%2F2021-06-17_09-52-11.gif?alt=media&#x26;token=cbc0e6aa-cf0a-4823-a205-e626b4cccddc" alt=""></div>

The settings can be set up to send users an email instead of a push notification when they are currently offline from the virtual event platform.

Enable **both** the settings ''Send an e-mail instead of a push notification'' and ''Send an e-mail of a push message if a user is offline on virtual event platform'':

![](https://772941315-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5LNCGpK5lyymcFZU4V%2F-McNvM8bwarLGj8BTpB1%2F-McNzIPqV8PSv-5yH5Wn%2F2021-06-17_10-01-16.gif?alt=media\&token=adba1767-467d-4dea-ba91-6df95e550c50)

Click on 'Save changes'.

<div align="left"><img src="https://772941315-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5LNCGpK5lyymcFZU4V%2F-Mbq-JtVJCeKGXTkCINW%2F-Mbq6QPRGeuuJ7mkBuHN%2F2020-04-21_16-54-51%20(2)%20(1)%20(1).gif?alt=media&#x26;token=912de6ee-4265-45a1-a9a2-b07a440c8fd0" alt=""></div>

{% hint style="info" %}
When enabled, the user(s) will receive the ''New message received'' [onboarding mail ](https://knowledge-base.letsgetdigital.com/the-admin-panel/communication/virtual-platform/onboarding/template-editor)including push notifications via mail when offline from the platform.
{% endhint %}

## The result <a href="#the-end-result" id="the-end-result"></a>

![](https://772941315-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5LNCGpK5lyymcFZU4V%2F-MbvL4FsjKV7yM5mEMIc%2F-MbvQnaHFVexUE_lj9B3%2F2021-06-11_16-16-26.gif?alt=media\&token=df13172e-34ca-4318-a66f-f2e89c96fe3d)