Custom Domains

We offer the option to customise the URL of the virtual event platform.

This functionality is limted to Extensive package events

A custom domain can be set up either after purchasing a domain yourself or by ordering a custom doman for a fee by contacting your personal Event Consultant.

Option 1: We handle everything for you

If you’d prefer Let’s Get Digital to manage your custom URL setup, just let your Event Consultant (EC) know your preferred domain.

We’ll take care of the request and connect the approved URL to your virtual event environment. If there are any additional costs, your EC will inform you before proceeding.

🌐 Option 2: Setting Up a Custom Domain that you own (Cloudflare)

You can use your own domain (e.g. event.yourdomain.com) to host your event environment. This requires adding specific DNS records and confirming domain ownership via Cloudflare.

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Step-by-Step Overview

1. Add the Custom Domain in the Admin Panel

• Go to Settings → Domain in the Admin Panel.

• Enter your domain (e.g. www.customer.com or event.customer.com).

  • Do not include anything after the domain (e.g. no /page or path).

• If you are using the same domain for multiple events, enable:

  Are multiple environments hosted on this domain? This ensures each event is served at a unique path like /4567-event-name.

After saving, the domain will be submitted to our Cloudflare integration for processing.

2. Inform Your Consultant

Please contact your Event Consultant and provide:

• The full domain you entered

• The environment ID (e.g. 4567-event-name)

• Confirmation that you wish to use a custom domain

Once the domain is registered, you'll receive an email with DNS records that need to be added to your domain’s DNS provider.

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📥 DNS Records to Add

Ask your domain administrator or hosting provider to add the following records.

CNAME Records

These route your domain or subdomains to our platform.

Type	Name	Content	Proxy Status	Purpose
CNAME	@	live.letsgetdigital.com	DNS Only	Routes yourdomain.com
CNAME	www	live.letsgetdigital.com	DNS Only	Routes www.yourdomain.com
CNAME	event	live.letsgetdigital.com	DNS Only	Routes event.yourdomain.com

Most DNS providers use @ to refer to the root domain. Keep proxying turned off (grey cloud) to allow validation.

TXT Records

These are needed to issue a secure SSL certificate via Cloudflare.

Type	Name	Value	Purpose
TXT	_acme-challenge	cf-custom-hostname-verification=...	Verifies @ (root domain)
TXT	_acme-challenge.www	cf-custom-hostname-verification=...	Verifies www subdomain
TXT	_acme-challenge.event	cf-custom-hostname-verification=...	Verifies event subdomain

📩 These values will be sent to you after domain submission. Please ensure they’re added exactly as shown.

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When Setup Is Complete

Once the correct DNS records are added and propagated:

• Your domain will be verified.

• An SSL certificate will be issued.

• All event links, emails, and Admin Panel URLs will update to use your custom domain automatically.

We will notify you once the domain is fully active.

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Additional Notes

• If your domain is managed through Cloudflare, no business plan is required — we handle that.

• If you’re using a different DNS provider, no problem — you just need the ability to edit DNS records.

• If you're using multiple domains or have specific routing needs (e.g. white-labelling), your Event Consultant can assist further.