Which browsers are supported? We currently support:
Google Chrome (v50 or higher) (recommended for best performance)
Mozilla Firefox (49.x or higher)
Safari (12.1 or higher)
Microsoft Edge (81)
We recommended speakers to use Google Chrome.
VPNs or specific corporate networks may block outbound/inbound media. To make sure that a specific network is not interfering, it is recommended to perform a small test.
How can I check if my operating system is supported for the platform and its sessions? This website provides insight in some common issues.
The page includes:
Platform services check.
Session services check, including a browser and webcam check.
Frequently asked questions concerning common issues.
Please share this page with users who experience issues before contacting the EventInsight Helpdesk.
My camera and microphone are not working, how do I fix this? This page explains how to setup your camera and microphone in Google Chrome or Safari.
Is there a maximum number of participants at an online event? Let's Get Digital was tested with up to 2500 users at the same time without any inconveniences. We will scale up our servers if you are hosting more attendees and make sure there is enough capacity.
Is it possible to participate in an online event anonymously? When an attendee responds in the chat of a session or asks a question the name will always show in the chat. It is possible to not be listed on the participant list. However, in that case, you will not be able to participate in 1-on-1 chats and other networking activities. Therefore participating anonymously is not recommended, since the attendee will miss out on parts of the event.
Is the QR code a participant receives unique? What happens when it is forwarded to a random person? Personal QR-codes are unique. These QR- codes are send via our onboarding system. Only one QR-code per session is allowed. As soon as someone logs in using that same QR-code the other person will be logged out immediately.
Is it possible to obtain an overview of the actions taken by all the participants (e.g. which participants have had a video chat and with whom)? There is an overview in the admin panel where all actions and interactions of participants are logged. This mostly includes quantitative data like the number of connections a participant has made. In the evaluation report the event manager receives after the event more quantitative data is shared.
Is there a maximum number of participants that can participant in a discussion at the same time during a workshop (in terms of camera and/or microphone)? In theory, no. We do, however, advise a maximum of 10 participants who use a microphone and camera simultaneously and to mute other participants.
Is it possible to display the time of a certain time zone (e.g. Central European Time) or is it also possible to adjust it to a participants local time zone? The local time will be displayed. We are working on a function where you can display the time of a certain time zone next to a participants local time. This way, it will be easier for participants to stick to the programme if they are participating from different parts of the globe. In the admin panel you can select whether users can change to their own timezone instead of the event's default.
Is it possible to access Let's Get Digital via a smartphone/tablet? No, Let's Get Digital is desktop-optimized and not accessible via a smartphone/table.
Is it possible to integrate Slido? You can load Slido into the app, just like Mentimeter.
Is it possible to have several audio streams? (for example different languages) OnSync is not designed for this particular purpose but you could broadcast via two different audio streams simultaneously and your audience would then be able to mute the one they don’t want to listen to. You can invite the second speaker as a moderator. It is possible to have multiple moderators in a meeting. Alternatively you could open separate accounts, one for each language, and then send your customers to the particular language room they are interested in. Whichever method you choose, you would have to use a separate computer for each mic and of course this does not have to be limited to two streams, it can be as many as you want.