LogoLogo
Contact usMail us
  • Let's Get Digital Knowledge base!
  • Branded App
    • Your Branded App
      • Create an Apple Developers Account
      • Grant Access to Apple Developer Account
      • Contacting Apple Support
      • How to Complete Your Trader Status in App Store Connect
    • App 30 min Quickstart guide
    • App - Best Practises
    • Virtual event 30min Quickstart
      • Virtual event- Best Practices
  • The admin panel
    • Overview
    • Users
      • User tags
        • Creating user tags
        • Assigning user tags
        • Managing user tags
      • Creating a user
      • Registration form
        • Registration Form - User Input
        • Registration Form - Dropdown Personal Programme
        • Registration Form - Final Result
        • RSVP function
        • Social sharing
      • Duplicate user
      • Export
      • 📱Application (App)
        • Users (App)
          • Check-in/out (App)
          • Generate registration codes (App)
          • Export (App)
          • User badges
          • User account deletion
      • 💻Virtual platform (Virtual event)
        • Virtual event users
        • Speakers & Moderators (Virtual event)
    • Content
      • 💻Content (Virtual event)
        • Ads (Virtual event)
        • Call to Action (Virtual event)
        • Companies (Virtual event)
          • Company tags (Virtual event)
          • Extra exposure (Virtual event)
        • Certificates (Virtual event)
        • Locations (Virtual event)
        • Pages (Virtual event)
          • Examples for a FAQ (Virtual event)
        • Posters (Virtual event)
        • Files (Virtual event)
        • Programme (Virtual event)
          • Programme tags (Virtual event)
          • Programme overview based on tags (Virtual event)
          • Personal programme (Virtual event)
            • Access tags (Virtual event)
          • 📢Live stream (Virtual event)
            • ▶️YouTube stream (Virtual event)
              • ♻️YouTube video loop (Virtual event)
            • 📺Twitch stream (Virtual event)
            • 📹Vimeo stream (Virtual event)
              • ♻️Vimeo video loop
            • 🔲Embed webpage (iframe) (Virtual event)
            • 🛫Jet-Stream (Virtual event)
            • 🌀OBS Studio software (Virtual event)
              • ▶️Connecting YouTube to OBS (Virtual event)
              • 📺Connecting Twitch to OBS (Virtual event)
              • 📹Connecting Vimeo to OBS (Virtual event)
              • 🛫Connecting Jet-Stream to OBS (Virtual event)
              • 🎦Connecting Zoom to Samba via OBS (Virtual event)
              • 🎤Connecting sources (Virtual event)
          • Polls in sessions (Virtual event)
          • Q&A's in sessions (Virtual event)
          • YouTube (Virtual event)
          • Twitch (Virtual event)
          • Jet-Stream (Virtual event)
          • Vimeo (Virtual event)
          • Iframe (Virtual event)
          • Network Carousel (Virtual event)
            • Network Carousel FAQ (Virtual event)
          • Exhibitors (Virtual event)
          • Group video call (Virtual event)
          • Program on pre-event page (Virtual event)
          • Webinar (Samba) (Virtual event)
            • 🔍Webinar Samba Attendee overview (Virtual event)
            • 📣Breakout rooms (Virtual event)
            • 🔈Conversations (Virtual event)
            • 💻Screenshare (Virtual event)
            • 💭White board (Virtual event)
            • 📚Content library (Virtual event)
            • 📑Shared notes (Virtual event)
            • 📡Livestream (Virtual event)
            • 📹Recording (Virtual event)
            • 🔧Settings (Virtual event)
            • 🔙Return everyone to lobby (Virtual event)
            • 🔊Multiple speakers (Virtual event)
      • 📱Content (App)
        • Ads (App)
        • Photo albums (App)
        • Companies (App)
          • Managing companies
          • Company QR codes (App)
          • Company tags (App)
          • Company chat (App)
          • Company statistics (App)
        • Floor plan (App)
        • Locations (App)
        • Pages (App)
          • FAQ's (App)
            • Examples for a FAQ (App)
        • Posters (App)
        • Files (App)
        • Programme (App)
          • Registered Sessions
            • Connecting registered sessions to users (My programme) (App)
          • Interaction Tools (App)
          • Session tags (App)
          • Export subscriptions (App)
          • Session groups (App)
          • Programme overview based on tags (App)
          • List of all subscriptions (App)
          • Session check-in (App)
          • Access tags (App)
          • Advanced Programme Logic
          • Programme export (App)
        • Personal programme (App)
        • Video (App)
        • Certificates (App)
    • Communication
      • Mails
        • Mail editor
        • Mail receivers
        • Send mail options
      • 💻Communication (Virtual event)
        • Feedback (Virtual event)
          • Feedback survey form (Virtual event)
          • General feedback (Virtual event)
          • Session feedback (Virtual event)
          • NPS (Virtual event)
        • Feedback Results (Virtual event)
        • Push notifications (Virtual event)
          • Examples for push notifications (Virtual event)
        • Networking tables (Virtual event)
        • Connection Center (Virtual event)
      • 📱Communication (App)
        • Connection Center (App)
        • Push notifications (App)
        • Feedback (App)
          • Feedback survey (App)
          • General feedback (App)
          • Session feedback (App)
          • NPS (App)
      • Social Wall
    • Navigation
      • 💻Navigation (Virtual event)
        • Virtual event (menu) (Virtual event)
        • Virtual event (lobby tiles) (Virtual event)
        • External navigation (Virtual event)
      • 📱Navigation (App)
        • Explanation pop ups (App)
        • Navigation settings (App)
    • Matchmaking
      • 💻Matchmaking (Virtual event)
      • 📱Matchmaking (App)
    • Appointments
      • 💻Appointments (Virtual event)
      • 📱Appointments (App)
    • Virtual event
      • Go to event (Virtual event)
      • Session host instructions (Virtual event)
      • On-demand (Virtual event)
      • Delay event (Virtual event)
    • Statistics
      • 📱Statistics (App)
        • User export (App)
        • Subscriptions export (App)
        • Feedback export (App)
        • Booth view (App)
        • Stats report (App)
        • Social wall (Export App)
        • Q&A lobby export (App)
        • Page views export (App)
        • Network table export (App)
      • 💻Statistics (Virtual event)
    • Settings
      • General settings
        • Admin panel settings
        • Badge printing settings
        • Branding settings
          • Advanced colour settings (SA only) (Virtual event)
        • Certificate settings
        • Connection Center settings
        • Custom code settings
        • Data hashing settings
        • Event information settings
        • Excel export settings
        • Exhibitor portal settings
        • Feedback settings
        • Mail settings
        • NPS settings
        • Organisation information settings
        • Privacy settings
        • Registration & pre-event page settings
      • App settings
        • Advertisement settings (App)
        • General settings (App)
        • Layout settings (App)
        • Networking bubble settings (App)
        • Programme settings (App)
        • Registration settings (App)
          • Registration modes (App)
          • Logging in for users (App)
        • Self check-in service settings (App)
        • Session settings (App)
        • Social wall settings (App)
        • Swipe to match settings (App)
        • Registered session settings (App)
      • Virtual event settings
        • General settings (Virtual event)
        • Layout settings (Virtual event)
        • Lobby content (Virtual event)
        • Networking bubble settings (Virtual event)
        • On-demand settings (Virtual event)
        • Programme settings (Virtual event)
        • Session settings (Virtual event)
        • Social Media - Share Option (Virtual event)
        • Social Wall settings (Virtual event)
        • Videos settings (Virtual event)
        • Workshop settings (Virtual event)
      • Mails
      • Import / Upload Data
        • How do I import my programme?
        • Excel templates
      • Additional data fields
      • Integrations
        • Aanmelder.nl
        • Eventbrite
        • weeztix (formerly know as Eventix)
        • HubSpot
        • Vivenu
      • API tokens
        • Webhooks
      • App design
    • WOW effects
      • 💻Virtual influencers (Virtual event)
      • 💻Toilet feature (Virtual event)
      • 💻Shake up (Virtual event)
      • 📱Treasure hunt (App)
      • 📱Swipe to Match (App)
      • 📱AI-Matchmaker
  • LGD features
    • Pre-event page (App)
    • App download page (with QR)
    • Personal notes (App)
    • The lobby (Virtual event)
    • CO₂ Calculator in Virtual Event
    • Chat
      • Group chats (VP)
      • Public chat
    • My profile
    • My connections
      • 💻My connections (virtual event)
      • 📱My connections (App)
    • Instruction videos (Virtual event)
    • Interactive map (Virtual event)
    • Self check-in service
      • Location self check-in QR code (App)
      • Networking table self check-in (App)
    • Accreditation
    • Help desk
    • Multi language feature
    • Switch User View (Virtual event)
    • LGD Testing suite (Virtual event)
    • Exhibitor portal
    • Admin panel passwords (App + Virtual event)
  • FAQ's
    • FAQ about the Virtual Platform (Virtual event)
      • Lobby or programme stream (Virtual event)
      • Networking (Virtual event)
      • Sessions (Virtual event)
      • Branding (Virtual event)
      • Programme (Virtual event)
      • Support (Virtual event)
      • Technical (Virtual event)
      • Data Protection (Virtual event)
    • FAQ about the Application (App)
      • App Functions
      • Images (App)
      • Communication (App)
      • Custom IOS Certificates (App)
      • General (App)
      • Optional - Mentimeter (App)
      • Prices (App)
      • Programmes (App)
      • Shake to connect (App)
      • Speakers (App)
      • Users (App)
      • Brochures (App)
    • Platform and Application compatibility
    • Change log
  • PRICING & PACKAGING
    • Service packages (App + Virtual event)
    • Feature list (App + Virtual event)
    • Subscription model (App + Virtual event)
    • Invoice system (Virtual event)
    • 🖨️Badge printing (App)
      • Setting up your own printer
      • 🖨️How to submit a Custom badge design
      • Badge printing settings
      • Custom Branding Checkin Stations
    • Hybrid Events
    • Subscription Container
  • MISC
    • 💻Virtual platform (Virtual event)
      • Technical specifications (Virtual event)
        • Bandwidth (Virtual event)
          • Samba user capacity (Virtual event)
        • Browser support (Virtual event)
        • VPN (Virtual event)
      • Copy of Technical specifications (Virtual event)
        • Bandwidth (Virtual event)
          • Samba user capacity (Virtual event)
        • Browser support (Virtual event)
        • VPN (Virtual event)
      • Whitelisting (Virtual event)
      • Custom URL (Virtual event)
      • Technical and Organisational Measures
      • Brochures (Virtual event)
      • GDPR, data & access (Virtual event)
    • 📱Application (App)
      • APIs
        • Webhooks
      • Data Protection
Powered by GitBook

Contact support

  • Mail us
On this page
  • What is NPS?
  • How to set it up
  • NPS Settings
  • NPS Results
  • Net Promoter Survey Results
  • NPS Responses

Was this helpful?

  1. The admin panel
  2. Communication
  3. Communication (App)
  4. Feedback (App)

NPS (App)

This article explains how you can collect NPS data from the attendees of your event.

Last updated 1 year ago

Was this helpful?

Available for: in-person events; packages: advanced and extensive

What is NPS?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

How to set it up

The NPS score can be set up in several of the feedback options. This is how you can set it up in the several feedback options.

Enable the NPS pop-up under the general setting 'NPS'.

The NPS score is the first question of the feedback survey. More information on how to set up the feedback survey can be found in .

Note: if the NPS score has already been filled in by the user, this question will not be shown to them again in the survey.

Setting up the NPS score as a navigation item

  1. In the admin panel, hover over 'Navigation' and select 'Navigation settings'.

  2. Click on 'Add new item'.

  3. Fill in the name and icon of the new navigation item.

  4. Select 'Feedback' under 'Set link to related page' and choose 'Leave a review'.

NPS Settings

  1. Hover over settings and select 'General Settings'.

  2. Click on 'NPS' from the left-hand side.

  3. Fill in the settings for the NPS pop-up.

Setting
Description

Send push message at:

Fill in the date and time for the push message, including the NPS question to be sent.

Display NPS pop-up when push message is sent.

When enabled, the NPS pop-up will be immediately shown when the push message is received.

Show NPS pop-up when leaving the event.

When enabled, the NPS pop-up is shown immediately after a user logs out of the app.

NPS Results

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

Net Promoter Survey Results

Promoters are attendees that would recommend the app to their friends/colleagues and have answered the NPS question with a 9 or 10.

Passives are attendees that were satisfied, but would not necessarily recommend the app to their friends/colleagues and have answered the NPS question with a 7 or 8.

Detractors are attendees that would talk down the app to their friends/colleagues and have answered the NPS question with a 6 or higher.

NPS Responses

An e-mail will then be sent to your e-mail address including an Excel file with the responses of the attendees.

This part provides an overview of all responses and specifies the name, score and type. These responses can be downloaded by clicking this button .

📱
this article