NPS (App)
This article explains how you can collect NPS data from the attendees of your event.
Last updated
This article explains how you can collect NPS data from the attendees of your event.
Last updated
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The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
The NPS score can be set up in several of the feedback options. This is how you can set it up in the several feedback options.
Enable the NPS pop-up under the general setting 'NPS'.
Hover over settings and select 'General Settings'.
Click on 'NPS' from the left-hand side.
Fill in the settings for the NPS pop-up.
| Setting | Description |
|---|---|
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
Promoters are attendees that would recommend the app to their friends/colleagues and have answered the NPS question with a 9 or 10.
Passives are attendees that were satisfied, but would not necessarily recommend the app to their friends/colleagues and have answered the NPS question with a 7 or 8.
Detractors are attendees that would talk down the app to their friends/colleagues and have answered the NPS question with a 6 or higher.
An e-mail will then be sent to your e-mail address including an Excel file with the responses of the attendees.
This part provides an overview of all responses and specifies the name, score and type. These responses can be downloaded by clicking this button .
Send push message at:
Fill in the date and time for the push message, including the NPS question to be sent.
Display NPS pop-up when push message is sent.
When enabled, the NPS pop-up will be immediately shown when the push message is received.
Show NPS pop-up when leaving the event.
When enabled, the NPS pop-up is shown immediately after a user logs out of the app.
