NPS (App)

This article explains how you can collect NPS data from the attendees of your event.

Available for: in-person events; packages: advanced and extensive

What is NPS?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

How to set it up

The NPS score can be set up in several of the feedback options. This is how you can set it up in the several feedback options.

NPS pop-up

Enable the NPS pop-up under the general setting 'NPS'.

Feedback survey

The NPS score is the first question of the feedback survey. More information on how to set up the feedback survey can be found in this article.

Note: if the NPS score has already been filled in by the user, this question will not be shown to them again in the survey.

Navigation item

Setting up the NPS score as a navigation item

1. In the admin panel, hover over 'Navigation' and select 'Navigation settings'.

2. Click on 'Add new item'.

3. Fill in the name and icon of the new navigation item.

4. Select 'Feedback' under 'Set link to related page' and choose 'Leave a review'.

NPS Settings

1. Hover over settings and select 'General Settings'.

2. Click on 'NPS' from the left-hand side.

3. Fill in the settings for the NPS pop-up.

Setting	Description
Send push message at:	Fill in the date and time for the push message, including the NPS question to be sent.
Display NPS pop-up when push message is sent.	When enabled, the NPS pop-up will be immediately shown when the push message is received.
Show NPS pop-up when leaving the event.	When enabled, the NPS pop-up is shown immediately after a user logs out of the app.