NPS (App)
This article explains how you can collect NPS data from the attendees of your event.
Available for: in-person events; packages: advanced and extensive
What is NPS?
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
How to set it up
The NPS score can be set up in several of the feedback options. This is how you can set it up in the several feedback options.
Enable the NPS pop-up under the general setting 'NPS'.
NPS Settings
Hover over settings and select 'General Settings'.
Click on 'NPS' from the left-hand side.
Fill in the settings for the NPS pop-up.
Setting | Description |
---|---|
Send push message at: | Fill in the date and time for the push message, including the NPS question to be sent. |
Display NPS pop-up when push message is sent. | When enabled, the NPS pop-up will be immediately shown when the push message is received. |
Show NPS pop-up when leaving the event. | When enabled, the NPS pop-up is shown immediately after a user logs out of the app. |
NPS Results
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
Net Promoter Survey Results
Promoters are attendees that would recommend the app to their friends/colleagues and have answered the NPS question with a 9 or 10.
Passives are attendees that were satisfied, but would not necessarily recommend the app to their friends/colleagues and have answered the NPS question with a 7 or 8.
Detractors are attendees that would talk down the app to their friends/colleagues and have answered the NPS question with a 6 or higher.
NPS Responses
An e-mail will then be sent to your e-mail address including an Excel file with the responses of the attendees.
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