# Feedback Results (Virtual event)

## Where to find your feedback results

Hover over Communication and click on 'Feedback Results'. Next, select the results that you want to analyse. These are described in more detail below.

{% tabs %}
{% tab title="Survey results" %}
The answers to the different questions of the feedback survey(s) are visible here. You can make an export as follows:

1. Hover over communication and click on 'Feedback Results'.
2. Select 'Survey results'.
3. Click on <img src="https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2FoxTvobAX5ZXCEyQF5bd4%2Fimage.png?alt=media&#x26;token=cb8c9a77-84e0-4c1b-a68b-4626e583a6eb" alt="" data-size="line">
4. An e-mail will be sent to your e-mail address including an Excel file with the feedback results.
   {% endtab %}

{% tab title="NPS results" %}
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

### Net Promoter Survey Results

<figure><img src="https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2FALggbkUlCkqHxo1nyl2i%2FScreenshot%202023-08-10%20164057.png?alt=media&#x26;token=31fd6a03-f15b-4419-8119-8162c3e5d2c6" alt=""><figcaption></figcaption></figure>

**Promoters** are attendees that would recommend the app to their friends/colleagues and have answered the NPS question with a 9 or 10.&#x20;

**Passives** are satisfied attendees, but would not necessarily recommend the app to their friends/colleagues and have answered the NPS question with a 7 or 8.

**Detractors** are attendees that would talk down the app to their friends/colleagues and have answered the NPS question with a 6 or higher.

### **NPS Responses**

This part provides an overview of all responses and specifies the name, score and type. These responses can be downloaded by clicking this button ![](https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2FL8Yc1VraqhjNHAOiO4cF%2Fimage.png?alt=media\&token=a6f4c5b1-8ef2-4f68-819f-4eeadc5e01e0).

An e-mail will then be sent to your e-mail address including an Excel file with the responses of the attendees.
{% endtab %}

{% tab title="Other results" %}
Other feedback results include the results of the session and customised feedback questions.&#x20;
{% endtab %}
{% endtabs %}

{% hint style="info" %}
Other results can also be exported under [virtual event stats](https://knowledge-base.letsgetdigital.com/the-admin-panel/statistics/statistics-and-recordings).
{% endhint %}