# Feedback Results (Virtual event)

## Where to find your feedback results

Hover over Communication and click on 'Feedback Results'. Next, select the results that you want to analyse. These are described in more detail below.

{% tabs %}
{% tab title="Survey results" %}
The answers to the different questions of the feedback survey(s) are visible here. You can make an export as follows:

1. Hover over communication and click on 'Feedback Results'.
2. Select 'Survey results'.
3. Click on <img src="/files/jcr7Qu3MRfoXv6HezWpi" alt="" data-size="line">
4. An e-mail will be sent to your e-mail address including an Excel file with the feedback results.
   {% endtab %}

{% tab title="NPS results" %}
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

### Net Promoter Survey Results

<figure><img src="/files/0UBZ9aqAAebGaM3krOQ5" alt=""><figcaption></figcaption></figure>

**Promoters** are attendees that would recommend the app to their friends/colleagues and have answered the NPS question with a 9 or 10.&#x20;

**Passives** are satisfied attendees, but would not necessarily recommend the app to their friends/colleagues and have answered the NPS question with a 7 or 8.

**Detractors** are attendees that would talk down the app to their friends/colleagues and have answered the NPS question with a 6 or higher.

### **NPS Responses**

This part provides an overview of all responses and specifies the name, score and type. These responses can be downloaded by clicking this button ![](/files/OlmcaPZY8xbYdvRndBi4).

An e-mail will then be sent to your e-mail address including an Excel file with the responses of the attendees.
{% endtab %}

{% tab title="Other results" %}
Other feedback results include the results of the session and customised feedback questions.&#x20;
{% endtab %}
{% endtabs %}

{% hint style="info" %}
Other results can also be exported under [virtual event stats](https://knowledge-base.letsgetdigital.com/the-admin-panel/statistics/statistics-and-recordings).
{% endhint %}


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