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Feedback settings (VP)

Below the settings to setup feedback for the virtual platform are explained. The following options are available to gather feedback:
  1. 1.
    ​General feedback: includes a one-to-five star rating, followed by an open-ended question.
  2. 2.
    ​Session feedback: includes a one-to-five star rating, followed by an open-ended question for each specific session.
  3. 3.
    ​End of the event: links to a survey when users leave the event platform.

The home page/settings

To find the option to manage feedback within the admin panel:
  1. 1.
    In the Admin Panel, hover over settings.
  2. 2.
    Select 'Virtual event settings'.
3. Click on 'Feedback' from the left hand menu.

Managing your feedback

Feedback

Manage feedback by enabling or disabling the following settings:
Title
Explanation
Enable feedback
Enable or disable the feedback feature in the admin panel.
When would you like to enquire feedback from attendees?
Select when users will be asked to provide feedback.

Session end feedback

Feedback questions during the event, for example at the end of a session, have to be set-up in a different section of the admin panel. This article provides more information.
Fill the fields as applicable:
Settings
Explanation
Enable feedback on end session
Tick the box to enable the feature to send feedback at the end of sessions.
Feedback title
Title as displayed in bold at the top of the pop-up.
Description
Description as displayed in plain text on the pop-up.
Button text
Text on the button.
Survey link
URL of the survey.
Enable feedback when leaving the event
Tick the box to enable the feature to enable to send a survey link when people leave the event platform.
Reminder: Don't forget to save your changes!

NPS

Setting
Explanation
Send NPS push message at
Add a date and to send a push message including to leave a review