Platform check

​This website provides insight into some common issues.

The page includes:

• Platform services check.

• Video tests.

• Session services check, including a browser and webcam check.

• Frequently asked questions concerning common issues.

Please share this page with users who experience issues before contacting the Let's Get Digital Helpdesk.

List of common errors

Consult the following document to solve common errors before contacting the support team.

In case these steps do not solve the problem, make sure to fill the following form as detailed as possible. Please include screenshots or a video showing the steps you take when the problem occurs.

​Bug Report Form​

We will file a bug report once we receive the require information to solve the problem as soon as possible.