In order to make sure everything will work properly during the event, it is recommended to check if the platform and session services work in advance.
Platform check
This website provides insight into some common issues.
The page includes:
Platform services check.
Video tests.
Session services check, including a browser and webcam check.
Frequently asked questions concerning common issues.
Please share this page with users who experience issues before contacting the Let's Get Digital Helpdesk.
List of common errors
Consult the following document to solve common errors before contacting the support team.
LGD_Common_Errors.pdf
403KB
PDF
LGD_Common_Errors_NL.pdf
404KB
PDF
LGD_Common_Errors_DE.pdf
407KB
PDF
In case these steps do not solve the problem, make sure to fill the following form as detailed as possible. Please include screenshots or a video showing the steps you take when the problem occurs.