Template editor
Here you can find multiple templates that can be personalized so it fits your branding!
The template editor allows you to create and edit emails that you can send to users of your event. We have provided some basic templates that can be edited and used for your event.
How to access the template editor
You can access the template editor from the Admin panel under:
Communication --> Mails --> Template editor
How to edit a template
Our standard templates can be used as a basis for your emails to your users. See the steps listed below to edit the template:
Choose a template from the template overview.
Give the template a name (so that it is easier to find in the template overview).
Insert the subject of the mail.
Adjust the content of the mail where relevant (see how you can further customise the template later in this article).
To save your template, click the green 'Save' or 'Save for scheduling' button.
To write an email with no template / blank, click the blue 'New' button on the top right.
A template cannot be deleted once the e-mail is scheduled for delivery
Always test your e-mails by sending a preview to yourself after your template is done. An e-mail will be sent to your e-mail address and you can test the working of all links.
Customise your template
You can set up variable elements within your mail template which change based on the information connected in the admin panel. See the full list of variable elements and where it is connected in the table below:
| Event tags | Description |
|---|---|
Name of the organisation | General settings --> Organisation information --> Name of the organiser. |
Organisation Address | General settings --> Organisation information --> Address of the organiser. |
Organisation website | General settings --> Organisation information --> Website of the organiser. |
App name | App settings --> General --> Name of the app. |
Event name | General settings --> Event information --> Name of the event. |
Email subject | Subject of the e-mail that you filled in the template editor. |
| Recipient tags | Description |
|---|---|
Recipients full name | Takes the full name from the users profile as listed in the admin panel. |
Recipients first name | Takes the first name from the users profile as listed in the admin panel. |
Recipients last name | Takes the last name from the users profile as listed in the admin panel. |
Recipients email | Takes the email from the users profile as listed in the admin panel. |
Recipients Login code | Provides users with their login code (or activation code taken from their profile in the admin panel). |
Personal programme | Lists the personal program of the user. |
Personal programme with speaker | Lists the personal program of the user with the relevant speaker name. |
QR code app | Places a QR code within the email that users can use to check in to the event or login to the app. |
| Link tags | Description |
|---|---|
Personal download app link | Provides users with a personal link to download the app |
Personal go to virtual event link | Provides users with a personal link to access and login to the virtual event |
Exhibitor portal login link | Allows exhibitors to log in to their exhibitor portal |
Accept RSVP | Allows users to accept the RSVP invitation |
Decline RSVP | Allows users to decline the RSVP invitation |
Update RSVP | Allows users to update the information they provided in the registration form (and thus the RSVP invitation) |
Action button
You can add an action button that is placed in the header of the mail that directs users to either the app or virtual event.
Mail includes
| Variable | Description |
|---|---|
Include badge | You can choose to include an A4 badge to the mail template that users can print and bring to a physical event for check-in purposes. The badge can be customised in the badge printing settings. |
Include ICAL | Allows you to include an ICAL calendar invite in the mail. |
Certificate | Allows you to attach the users' certificate to the mail (usually sent at the end of the event). |
Attach extra files | Allows you to include one or more files in the mail. Recommended file size is a maximum of 25 MB. |
Add HTML to Virtual event
Add HTML to QR code
Multiple registrations on one email address
When there are multiple registrations on one email address, there will only be sent one email to this email address (per sent-out email).
For example, Laura and Tim both register for an event using the same email address. Then only one email will be sent out with two registration codes in it. This will be shown as follows:
As you can see, next to the code you can see which code belongs to who by name and tags. If there are more than two registrations on the same email address, these codes will be added to the list.
The tags in red will only be visible in case there are multiple users using one email address and the user tags for these users are different. This function can also be used if, for example, one person buys a normal ticket and an afterparty ticket. Then 2 codes will be shown with 2 different tags.
Cloning an Email
Go On Template Editor.
Under Actions click on the cloning icon. Proceed with 'Yes'.
After selecting 'Save', the clone will be visible under templates.
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