> For the complete documentation index, see [llms.txt](https://knowledge-base.letsgetdigital.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge-base.letsgetdigital.com/virtual-event/testing-suite.md).

# LGD Testing suite (Virtual event)

In order to make sure everything will work properly during the event, it is recommended to check if the platform and session services work in advance.

## Platform check

[This ](https://live.letsgetdigital.com/tools/check)website provides insight into some common issues and helps users to find quick solutions.

The Let's Get Digital Testing Suite includes: 

* Platform services check.
* Video tests.
* Session services check, including a browser and webcam check.
* Frequently asked questions concerning common issues.
* Contact support button

![LGD Testing Suite](https://772941315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5LNCGpK5lyymcFZU4V%2Fuploads%2F58IqXdLlXn66PwZFlsKe%2Fimage.png?alt=media\&token=0110de54-8420-4bfd-8ac2-30280d527b44)

{% hint style="danger" %}
Please share [this page](https://live.eventinsight.io/check.html#faq) with users who experience issues before contacting the Let's Get Digital Helpdesk.
{% endhint %}

## List of common errors

Consult the following document to solve common errors before contacting the support team.

{% file src="/files/0mLifJnArr04tg9MIqk1" %}

{% file src="/files/mFNECDIrYzfBu1WmNPJP" %}

{% file src="/files/HjOCEp2RBvz1cUsRnuGP" %}

In case these steps do not solve the problem, make sure to fill the following form as detailed as possible. Please include screenshots or a video showing the steps you take when the problem occurs.

[Bug Report Form](https://3mi5oy0pbxh.typeform.com/to/qZ1r6tk4)

We will file a bug report once we receive the require information to solve the problem as soon as possible.


---

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