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For the complete documentation index, see llms.txt. This page is also available as Markdown.

App - Best Practices

Use the following best practises to make sure the app work's automatically for you!

1

Navigation setup

Tab 1: Home (Combined Start page)

  • My ticket

  • Swipe-2-match

  • Programme

  • Companies

Tab 2: Chat

Tab3: Connection Centre

Tab 4: Notifications

Tab 5: Menu

  • Floor plan

  • Appointments

  • My Contacts

  • More - Activities - Leave a review - Settings

  • About the App

Tip: Use all 5 available tabs to minimize the number of clicks for users. On the Home page, only assign 4 sub-menu tabs to ensure the social wall content remains visible and prominent.

2

Social wall encouragment

Place a non-pinned message (as the organisation) promoting your attendees to make their first social wall post.

*Here is an example social wall post with a proven track record to boost social wall engagment: Final preparations are underway for the event and we are very excited to welcome you! Let us know if you are excited as we are by posting on this social wall.

See you soon!

*Extra booster: Get at least one colleage to reply or post on the social wall.

3

Scheduled e-mails

Note: During the Content Ready meeting, we'll add the recommended email templates to your LaunchAssist project together. You'll then have time to review and edit the content before the Onboarding meeting, where we'll schedule all emails together and make any final adjustments.

Exhibitor emails to schedule

Name of mail
When to schedule
Send emails to users who have
Tags
Recipient state

Exhibitor portal invite

30 days prior to event start date

At least one of the selected tags

Exhibitor manager

Send to everyone

Exhibitor portal reminder

14 days prior to event start date

At least one of the selected tags

Exhibitor manager

Only send to exhibitor managers who have not yet logged into the Exhibitor portal yet

Exhibitor invite to app

17 days prior to the event

At least one of the selected tags

Exhibitor

Send to everyone

Exhibitor reminder to ap

7 days prior to the event

At least one of the selected tags

Exhibitor

Only send to users who didn't login yet

Exhibitor final reminder to login to app

1 day prior to the event

At least one of the selected tags

Exhibitor

Only send to users who didn't login yet

General event emails to schedule

Name of mail
When to schedule
Send emails to users who have
Tags
Recipient state

Attendee invite to app

14 or 7 days prior to event start date

Exclude with the selected tags

Exhibitor

Send to everyone

Attendees invite reminder to app

5 days after first invite

Exclude with the selected tags

Exhibitor

Only send to users who didn't login yet

Attendee final reminder to login to app

1 day prior to event start date (only for 14 day prior invitees)

Exclude with the selected tags

Exhibitor

Only send to users who didn't login yet

Export Contacts

1 day after event end date

Only send to users who logged in and have at least one connection

Send to everyone

4

Feedback / Net promoter score (NPS)

Enable automatic session feedback pop-ups at the end of each session

  • Enable automatic session feedback pop-ups at the end of each session

  • Schedule an NPS push notification (this gives your event a general score) (1 hour before the event stops)

  • Schedule 1 general feedback question about the app. (2 hours before the event stops)

5

Warm-up push messages

Warm the audience, with some scheduled push messages.

Moment
Content example

2 days before the event

Get connected with the other attendees. Have a look in the connection centre to see what brings them to the event, or use the swipe-2-match module.

Evening before the event

Tomorrow the event starts! We are looking forward to it. You as well? Let us know in the Social Feed

Moment check-in opens

The check-ins is just opened. We are looking forward to see you soon!

After each day

Day XXX is closed. We hope to see you tomorrow

After final day

The event is over. Hopefully you've made very great connections and get inspired with new knowlegde. If you've made connections using this application you will automatically receive an e-mail with a link to your contacts. Use this application to connect to the people you've missed or as a contact book for all your relevant contacts.

6

Matchmaking

  • Create 10 to 15 relevant matchmaking tags.

  • Encourage users who have not yet highlighted their personal interest to set them by placing an action button on the social wall App settings -> Netoworking bubble -> 'Encourage users to set their matchmaking tags on the social wall if not yet filled'

  • Set-up automatic matchmaking rounds with 2 connections made each round. (1 time 1 day before the event + 1 time 30 min before the events opens)

7

Appointments

Make it easier for your attendees to schedule appointments with your Exhibitors by choosing to automatically generate appointment slots for companies.

Enable in 'Settings' -> 'App settings' -> 'Networking bubble' -> 'Generate Automatic Appointment Slots for Companies'

8

Make sure all 'App content' is filled

Before attendees are onboarded to the App make sure everything is filled and looking good!

Areas too watch out for:

  • Companies profiles - has the company filled their company information and set a nice logo?

  • Speaker and Exhibitor profiles - Have these users got a description, relevant contact information and a profile picture?

  • The programme - Does every programme have a image, description, location and relevant speakers/ exhibitors connected to it?

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