# App - Best Practices

{% stepper %}
{% step %}
Navigation setup

**Tab 1: Home (Combined Start page)**

* My ticket
* Swipe-2-match
* Programme
* Companies

**Tab 2: Chat**

**Tab3: Connection Centre**

**Tab 4: Notifications**

**Tab 5: Menu**

* Floor plan
* Appointments
* My Contacts
* Activities
* About the App
* Leave a review
* Settings

{% hint style="info" %}
**Tip:** Use all 5 available tabs to minimize the number of clicks for users. On the Home page, only assign 4 sub-menu tabs to ensure the social wall content remains visible and prominent.
{% endhint %}
{% endstep %}

{% step %}

### **Social wall encouragment**

Place a non-pinned message (as the organisation) promoting your attendees to make their first social wall post.

{% hint style="success" %}
*\*Here is an example social wall post with a proven track record to boost social wall engagment:*\
\
*Final preparations are underway for the event and we are very excited to welcome you! Let us know if you are excited as we are by posting on this social wall.*

*See you soon!*
{% endhint %}

<figure><img src="/files/pwbS75d0fqLd9XjLLNIb" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
\*Extra booster: Get at least one colleage to reply or post on the social wall.
{% endhint %}
{% endstep %}

{% step %}

### Scheduled e-mails

Incorprate the following emails in your onboarding process:

<table><thead><tr><th width="153">Receivers</th><th>Login state</th><th>When</th><th>Type mail</th></tr></thead><tbody><tr><td>All users</td><td>Everyone</td><td>1 week before the event</td><td>Invite to application</td></tr><tr><td>All users</td><td>People who didn't login yet</td><td>1 day before the event</td><td>Reminder application (with stats)</td></tr><tr><td>All users</td><td>People who didn't login yet</td><td>2 hours before the event</td><td>The event starts</td></tr><tr><td>All users</td><td>People who did login</td><td>2 hours after the event stops</td><td>Sent an overview of all leads</td></tr><tr><td>Exhibitors</td><td>Everyone</td><td>2 weeks before the event start</td><td>Invite to exhibitor portal</td></tr><tr><td>Exhibitors</td><td>Exhibitor who didn't login yet</td><td>3 days before the event</td><td>Reminder to exhibitor portal</td></tr></tbody></table>

{% endstep %}

{% step %}

### Feedback / Net promoter score (NPS)

Enable automatic session feedback pop-ups at the end of each session

<figure><img src="/files/AOVW8585ao1xI7OREaiI" alt=""><figcaption></figcaption></figure>

* Enable automatic session feedback pop-ups at the end of each session
* Schedule an NPS push notification (this gives your event a general score)\
  (1 hour before the event stops)
* Schedule 1 general feedback question about the app. (2 hours before the event stops)
  {% endstep %}

{% step %}

### Warm-up push messages

Warm the audience, with some scheduled push messages.

| Moment                   | Content example                                                                                                                                                                                                                                                                                                                                              |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 2 days before the event  | Get connected with the other attendees. Have a look in the connection centre to see what brings them to the event, or use the swipe-2-match module.                                                                                                                                                                                                          |
| Evening before the event | Tomorrow the event starts! We are looking forward to it. You as well? Let us know in the Social Feed                                                                                                                                                                                                                                                         |
| Moment check-in opens    | The check-ins is just opened. We are looking forward to see you soon!                                                                                                                                                                                                                                                                                        |
| After each day           | Day **XXX** is closed. We hope to see you tomorrow                                                                                                                                                                                                                                                                                                           |
| After final day          | <p>The event is over. Hopefully you've made very great connections and get inspired with new knowlegde. If you've made connections using this application you will automatically receive an e-mail with a link to your contacts.<br><br>Use this application to connect to the people you've missed or as a contact book for all your relevant contacts.</p> |
| {% endstep %}            |                                                                                                                                                                                                                                                                                                                                                              |

{% step %}

### Matchmaking

* Create 10 to 15 relevant matchmaking tags.
* Encourage users who have not yet highlighted their personal interest to set them by placing an action button on the social wall \
  App settings -> Netoworking bubble -> '**Encourage users to set their matchmaking tags on the social wall if not yet filled**'\
  ![](/files/YzoB3RVmvJze7KEP7NaR)
* Set-up automatic matchmaking rounds with 2 connections made each round. \
  (1 time 1 day before the event + 1 time 30 min before the events opens)

<figure><img src="/files/TIRnyiURQO89HKCuYVs4" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Appointments

Make it easier for your attendees to schedule appointments with your Exhibitors by choosing to automatically generate appointment slots for companies.&#x20;

Enable in 'Settings' -> 'App settings' -> 'Networking bubble' -> '**Generate Automatic Appointment Slots for Companies**'

<figure><img src="/files/NIm7wmq7qMVDdmpnh9GP" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Make sure all 'App content' is filled

Before attendees are onboarded to the App make sure everything is filled and looking good!

Areas too watch out for:&#x20;

* **Companies profiles** - has the company filled their company information and set a nice logo?
* **Speaker and Exhibitor profiles** - Have these users got a description, relevant contact information and a profile picture?&#x20;
* **The programme** - Does every programme have a image, description, location and relevant speakers/ exhibitors connected to it?

<figure><img src="/files/jsmFGkLEl551G91VUpQr" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}


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