Stripe configuration

A number of settings can be enabled or customised to tailor the ticketing experience to your particular event. These options can be manged in the Paid Tickets overview in the Admin Panel.

Payment methods

Stripe supports a large number of various payment methods. Many are available out of the box, without any further work required. Others require specific set-up steps, such as PayPal, whilst others are region-specific. These methods can be enabled or disabled by clicking Settings and selecting the options you wish to offer.

If you encounter any issues relating to the availability of a particular payment method, check in Stripe that it is available and active. If it isn't, contact Stripe for support. If it is active but not working in Let's Get Digital, please contact Support.

The following options can be changed in Payment settings

Active Stripe integrations have two modes: Test Mode and Live Mode:

• Test mode: the payment flow can be tested without being direct to Stripe payments. Instead, a popup appears asking for a key (visible at Settings - Integrations - Stripe) which confirms the completes the payment.

• Live mode: the full payment flow is active and anyone registering an account together after selecting products in the registration form are sent to Stripe to finalise their payment.

Additionally, in the Stripe settings, the person paying the transaction fee can be set:

• Customer (added in checkout): A fee of 1 euro is added per ticket to the total due at checkout.

• Event Organiser (deducted from payout): A fee of 1 euro per ticket is deducted from the payout in Stripe.

Ticket reassignment

For more info, see Ticket reassignment

Setting	Description
Enable Reassign	Tickets can be reassigned from a user and given to a new user.
Last ticket can be reassigned	If the user has only one ticket, it can be assigned to someone else instead.

Invoicing

In addition to immediate billing, it is also possible for customers to opt to receive an invoice and pay at a later date. This functionality can be set up in the Stripe integration's settings: Settings > API & Integrations > Integrations > Stripe

When Enable invoice as a payment method is checked, customers will see two options when checking out; Pay Now, and Pay with Invoice. Additionally, additional relevant invoice details input fields are added to facilitate invoicing.

The following fields can be chosen to be added to the form and will be displayed on the invoice when filled in:

Field name	Description
Company details	Default: adds the fields Company name (required), VAT number (optional)
Address	Mandatory field to include address info
Country	Mandatory field for including the billing country
Invoice reference	Adds a reference field to be displayed on the invoice
Invoice reference field 1	When invoice reference has been checked, this field allows you give the reference field a name e.g. PO Number to be displayed on the invoice
Additional invoice reference	The option to add and name a second invoice reference field

Additionally, it is possible to always include these fields without enabling delayed payments by enabling the second checkbox Request invoice details (company name, tax ID) during checkout.