Managing payments in Stripe Dashboard

Learn about how transactions are viewed and managed within the Stripe Dashboard

At a glance

Any and all paid tickets bought using the Registration form are processed through Stripe. Stripe Dashboard allows you to view all completed payments, outstanding invoices, as well as refunded transactions.

Clicking on individual transactions reveals more details about the transaction, such as the payment breakdown including all SKUs and processing fee, as well as taxes, and the option to refund the transaction.

Invoicing

In addition to immediate billing, it is also possible for customers to opt to receive an invoice and pay at a later date. This functionality can be set up in the Stripe integration's settings: Settings > API & Integrations > Integrations > Stripe

When Enable invoice as a payment method is checked, customers will see two options when checking out; Pay Now, and Pay with Invoice. Additionally, additional relevant invoice details input fields are added to facilitate invoicing.

Additionally, it is possible to always include these fields without enabling delayed payments by enabling the second checkbox Request invoice details (company name, tax ID) during checkout.

Sample invoice

Managing invoices

Invoices function similarly to regular payments and are managed in Stripe.

For each transaction a 1% fee is issued per invoice, with a minimum of €1 billed. This fee is shown presented in the same way as other transaction fees. Invoices can be managed inConnected accounts -> [Account name] > Invoices.

The same limitations currently apply for refunds as with direct payments: currently only full refunds are supported. Any and all user accounts linked to invoices which are fully refunded will be deleted and the attendees will receive an email to inform them of this.

Refunds

We support refunds through stripe, but presently this is limited to full refunds. When a refund is issued, tickets linked to the user will be removed. Refunds are processed in the Stripe dashboard in the Transactions overview.

Support for partial refunds will be added at a later date.

Discounts

In Stripe Dashboard it is possible to apply discounts in the form of Coupons.

1

Go to Coupons

To create a coupon, open the Coupons tab by going to Product Catalog > Coupons .

2

Create a new coupon

Next, click Create coupon or press N to open the new coupon flow.

On the Create Coupon page, give your coupon a suitable name. Next, choose whether you wish for the discount to be a percentage of the order, or a fixed amount that is always the same, e.g. €50.

Discounts at this time can only be applied to the whole order. Apply to specific products should remain disabled. If turned on and a specific product chosen, you may see undesirable results if the coupon is used, such as the entire order being discounted at that rate.

Lastly, turn on the option Use customer-facing coupon codes. This option is required to be able to generate codes that your customers can add during checkout to activate a coupon.

Coupons can be customised and conditions may be set for the use of a particular coupon. Multiple codes may be generated for a given coupon, which allows for flexibility and customisation of discounts as required.

Discount codes can currently be only applied when a customer opts to pay directly. Customers paying by invoice will gain the ability to add discount codes to their purchases at the beginning of 2026.

In the Product Catalog, it is possible to gain insight into each coupon, showing the number of redemptions, by whom, and how they paid for their purchase. Clicking on a coupon will load data specific to that coupon.

3

Apply a coupon

When you fill in the registration form, there is a field on the left to add a discount code.

Discounts that are applied to the order will be shown in Stripe Dashboard on both the transaction record as well as the invoice.

Invoice example

The invoice breakdown of the order shows the discount applied to the line items with adjusted unit prices. The amount paid remains the same.