Communication flow: App = Entry ticket

To support this communication flow, we provide ready to use best practice email templates. These can be found in your Admin panel under Communication and then Mail scheduler, and can be scheduled to ensure attendees receive the right message at the right time.

Below is a short overview of the key communications attendees will receive, from registration confirmation through event day entry.

Our default onboarding mail flow promotes App = Entry tick

Registration confirmation A (app not live yet)

Sent immediately after registration if the app is not yet available. Sets expectations by informing attendees that their ticket will become accessible inside the app once it launches.

Registration confirmation B (app already live)

Sent immediately after registration if the app is already available. Informs attendees they can download the app right away and access their entry ticket directly via the “My Ticket(s)” button.

Registration confirmation C (app already live + Ticket re-assignment)

Sent immediately after registration if the app is already available. Informs attendees they can download the app right away and access their entry ticket directly via the “My Ticket(s)” button. They are also informed that they can re-assign their ticket under the My ticket(s) button.

App launch announcement (7 days before event)

Sent when the app becomes available. Directs attendees to download the app, log in, and access their QR ticket from the app home screen.

Reminder emails before the event (Day before event)

Scheduled reminders for attendees who have not yet logged into the app. Encourages early access and reduces last minute ticket questions.

Event day mail (2 hours before event opens)

Sent on the morning of the event. Provides all attendee’s a final push to download the app and access to their QR code within the email as a backup, ensuring smooth entry even if they have not logged into the app yet.