Minimum hours between each e-mail - set the minimum number of hours that must pass before another e-mail can be sent.
Enable to send confirmation e-mail after first login - decide whether users receive a confirmation e-mail once they've logged in to the app for the first time.
Date and time after which e-mail will not be send - set a final date and time for any of the e-mails to be sent.
The 'Minimum hours between each e-mail' setting is currently disabled across all platforms.
Additional settings for onboarding mails:
Reply from address - the address the replies on the mail(s) will be send to
Email header image - banner at the top of the e-mail (when not using the action button)
Enable to show the app icon at the top of the e-mail - show the organisation atop of the e-mail
Enable to show the store apple and play store icons in the e-mail footer - shows the buttons which redirect to the store to download the app by default. Disable when not using the app.
To notify offline users:
Send an e-mail instead of a push notification - User who have not logged in yet will receive an email instead of a push notification.
Send an e-mail of a push message if user is offline on virtual event platform - Users who are currently offline from the virtual event platform will receive an email.
Send an appointment request via e-mail - If enabled, users receive an email when an appointment is scheduled with them. This can be useful for when organisers/exhibitors create appointments in the platform before the event has started.
Use your own SMTP server to prevent e-mails from ending up in spam, as to when they are send out by the default server:
Use custom SMTP service - should say 'Yes, use custom SMTP server'
SMTP Host - the mail server. Contact your ICT-department in case you need more information
SMTP Username - the address from which the mails will be send
SMTP Password - the password of the SMTP Username address
SMTP Port - the port of the host. Contact your ICT-department in case you need more information
SMTP Protocol - the security protocol. Contact your ICT-department in case you need more information
DKIM Key - email authentication method. Contact your ICT-department in case you need more information.
Some situations occur where the mail servers do not respond; because of a rate limit or simply because the credentials changed overtime. When this happens:
You will receive an e-mail notifying you about the mistake.
The system will revert to the default mail server to make sure emailing can continue.
How to check the success rate
By clicking on the "i" button, you can find out how many users received the email and which users did not receive it (if the email was not successfully sent to the particular email-address of a user):