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Start up process (App)
This article describes everything you need to know about the start up process for the application.
Overview
Timeline
There are 4 steps in total to be completed before the app can be launched, with one of those steps being optional. The steps are described in the below table:
Step
Mandatory/Optional
Instructions
Complete questionnaire
Mandatory
โ€‹Instructionsโ€‹
Apple developer account
Mandatory
โ€‹Instructionsโ€‹
Android developer account
Optional
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Fill in the app and plan it's launch
Mandatory
(We will contact you about this)
Dependant on the package, we offer differing levels of help for filling in the app. This ranges from basic support, to full service app completion, though you can of course always contact us with any questions or queries no matter the package.
To ensure that the app launches on time, we use the following timeline to complete the steps. In consultation with our support team, you can veer away from this. The steps also do not have to be completed in any specific order (with the exception of filling in the app as this always has to be completed after the questionnaire).
Step
Deadline
Time it takes to complete
Completing the questionnaire
4 weeks before the event
30 minutes
Opening the admin panel with us
2 days after completing the questionnaire
N/A
Apple developer account
4 weeks before the event
30 minutes (+5 minutes*)
Android developer account
2 weeks before the event
1 hour
Completing and launch the app
2 weeks before the event
Dependant on package
*Due to 3rd party involvement, this step consists of 2 sub-steps to be completed one after the other, this is because Apple must verify the developer account before the step can be fully completed. Due to this, and because it can (though doesn't usually) take up to 14 days, we ask this step is completed ASAP.
If you have any questions about the timeline, then please contact us!
Last modified 3mo ago
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